- Handling
- Shipments
Handling
Local Parcels |
Maximum package weight 10 kg |
|
FREE DELIVERY to Malta and Gozo (Maltapost Service) |
2 - 3 working days |
|
SAME DAY DELIVERY |
Orders placed on working days before 10am will be delivered that same day. Other orders will be delivered the next working day. |
Letter Packet Airmail |
Maximum package weight |
| Europe | 7 - 9 working days |
| Asia | 18 - 20 working days |
| America | 7 - 9 working days |
| Australia | 15 - 22 working days |
| Africa | 21 - 25 working days |
Parcel Airmail |
Maximum package weight |
| Europe | 7 - 9 working days |
| Asia | 18 - 20 working days |
| America | 7 - 9 working days |
| Australia | 15 - 22 working days |
| Africa | 21 - 25 working days |
Surface Air Lifted |
Maximum package weight |
| Australia | 4 - 6 weeks |
| Brazil | 5 - 8 weeks |
| Canada | 5 - 8 weeks |
| India | 5 - 8 weeks |
| New Zealand | 5 - 8 weeks |
| Philippines | 5 - 8 weeks |
| Tanzania | 5 - 8 weeks |
| USA | 5 - 8 weeks |
| United Kingdom | 4 - 6 weeks |
Shipping restrictions
Some items may be too big to ship to a P.O. box and must be shipped to a street address. You will be notified by email if we are unable to ship a specific parcel to the address supplied.
Shipping and Handling
The stated estimated delivery duration applies from the dispatch date.
Items in stock can take between 24 - 48 hours to dispatch. Items not in stock can take between 5 to 8 working days to dispatch. Parcels heavier than the maximum weight indicated in the tables on the Handling page are consequently split up, resulting in the items not being received together. Delivery is likely to take more than the indicated estimates during peak season (E.g. Festive Season).
- International customers: When orders shipped internationally reach their destination, they may be subject to Customs' clearance procedures which can cause delays beyond original delivery estimates and our control.
FAQs
1What are the shipping costs?
- Shipping costs will be displayed during the check-out process.
2What if the estimated delivery date has passed and I still don't have my order?
- In the case of Local Deliveries, the Customer can contact us through our General Enquiries page.
- In the case of International Maltapost deliveries, the Customer is to allow at least 10 more working days before contacting us about parcels that have not been received.
Orders shipped through Maltapost will have a tracking number. Tracking information will be sent by email to your registered email address.
- If the tracking information indicates that the package has been delivered, then please check with your local post office or parcel handlers before contacting us.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
- If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us through our online General Enquiries form.
Tracking Your Package
For deliveries made with Maltapost, foreign parcels can be tracked on Worktrace while local parcels can be tracked here.
For Same Day Delivery service, applicable only for Malta (excluding Gozo), no tracking is available. Our courier will attempt a delivery on the same day for orders placed from Monday to Friday before 10:00am. If nobody is available to receive the parcel, the courier will leave a message in your letterbox informing you of attempted delivery. In this case, you should call the courier to arrange a date and time for delivery. If the second attempted delivery fails, the third and consecutive delivery attempts are chargable at €2.50 each (inlcuding VAT) which must be settled with the courier on delivery of the parcel.
If you're not sure whether your order has been shipped, check the status of your recent orders in My Account.
